Written by Carl Davidson, Head of Insight at Research First
Do you remember back in 2013 when Nigella Lawson was assaulted by her (then) husband, Charles Saatchi? One of the reasons the story shocked people around the world is because no-one stepped in to assist. Given the assault happened in the middle of the day, outside a busy restaurant in Mayfair, any number of people could have stepped in. So why didn’t they?
If you’re wondering that, then you probably also believe that you would have behaved differently. When we read of events like the assault on Nigella, it’s always tempting to think that we would have been the ones to intervene. Unfortunately, the evidence seems to indicate otherwise.
The tendency not to act is known as ‘bystander apathy’ and cases like Nigella’s are all too common.
Bystander apathy happens because, when people get together in groups, it is common to think that someone else will be the first to act (what psychologists call ‘diffusion of responsibility’). We are also reluctant to act because situations are often ambiguous, and most of us do not want to appear foolish (by acting inappropriately) in front of others.
Both of these effects are magnified with the size of the crowd, which means we are less likely to act when there are more people around. This is because groups of people behave differently from the individuals within them. A major reason for this is in what social scientists call ‘deindividuation’. This describes the reduction in a sense of individual identity within groups and crowds. It isn’t always negative (as anyone dancing with abandon at a concert knows) but it is most frequently used to explain why people behave worse in crowds than they would on their own.
Deindividuation leads to ‘bystander apathy’ because people in crowds tend to think that someone else will act (that is, the responsibility to act diffuses through the crowd). And the larger the crowd, the less likely to act we all become. There also seems to be no difference in this kind of apathy by gender, age, or ethnicity. We’re all as likely as each other to stand by and do nothing.
The good news is that, while deindividuation (in all its guises) is common, it is remarkably easy to overcome. To do that, we simply need to re-engage with people in the crowd as individuals. If you’re ever unfortunate enough to find yourself in a situation like Nigella, the way to get help is to focus on someone particular in the crowd and ask them, specifically, for help. Try something like ‘you in the green jacket, please help me’. Be specific and direct. This will cut through the diffusion of responsibility and any lingering sense among bystanders about the ambiguity of the situation.
Make sure to share this tip with your family and friends. One day it could make all the difference in the world.
Research First is PRINZ’s research partner, and specialises in impact measurement, behaviour change, and evidence-based insights.
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